Demeter Limited – Privacy Policy

This privacy policy explains how we use any personal information we collect.

This policy is published on own website;

What information do we collect?

We collect information about customers when we are contacted or place an order for products and service. We also collect information when voluntarily customer recommendations or surveys are completed. We use the information to maintain our accounts and records. The data will consist of

Customer Contact Names / Email Addresses / Phones Numbers / Location Addresses / Water Meter Serial Numbers & Meter Locations including data logging of Automated Meter Reads & Digital Data sharing from water companies.

Website usage information is collected using cookies such as IP addresses and cookie identifiers as this can be considered as personal data.

We also hold the personal information required to support and manage Demeter Ltd. Staff such as Names / Email Addresses / Contact Phones Numbers & Emergency Contacts / Addresses / ID confirmation ( passport or Driving License )

How will we use the information we collect?

We collect customer information to process your order, manage your account and, also to advise on wastewater reduction services we think may be of interest.

Demeter Ltd. will not share your information for marketing purposes with any other company.

In processing your order, we may send your details to, and also use information from credit reference agencies and fraud protection agencies.

Staff records are maintained to facilitate recruitment, appraisal, payroll, and related aspects of staff management.


We like to send customers information about our products and services from time to time. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like to see a copy of this information, please email  in the first instance. You will receive a response within one calendar month.

We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your own browser not to accept cookies.


Appropriate technical and organisational measures are taken against unlawful or unauthorised access to or processing of personal data.

Changes to our privacy policy

We review our privacy policy on an annual basis as a minimum.

How to contact us

Please contact us if you have any questions about our privacy policy or information, we hold about you. Or write to us at:

Demeter Ltd., 5, North End, Sedgefield, TS21 2AZ.

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Demeter Water Solutions Ltd
5 North End
TS21 2AZ

© Demeter Water Solutions Ltd
Created by Benjamin Tulloch